our privacy policy, terms and conditions and warranty information

 All materials, parts and equipment are warranted by the manufacturers' or suppliers' written warranty only. All residential parts & labor performed by BILLY BLACK HVAC, INC are warranted for one year (365 days) or as otherwise indicated in writing. All commercial parts & labor are warranted for one year (365 days) or as otherwise indicated in writing. BILLY BLACK HVAC, INC makes no other warranties, expressed or implied and its agents or technicians are not authorized to make any such warranties on behalf of BILLY BLACK HVAC, INC. Approved warranty work is covered during normal business hours. The customer may request service outside of normal business hours, with the understanding that the customer will be responsible for the monetary difference between the rates of service.   

 Carrier Corporation (hereinafter “Company”) warrants this product against failure due to defect in materials or workmanship under normal use and maintenance as follows. All warranty periods begin on the date of original installation. If a part fails due to defect during the applicable warranty period, Company will provide a new or remanufactured part, at Company’s option, to replace the failed defective part at no charge for the part. Alternatively, and at its option, the Company will provide a credit in the amount of the then-factory selling price for a new equivalent part toward the retail purchase price of a new Company product. Except as otherwise stated herein, those are Company’s exclusive obligations under this warranty for a product failure. This limited warranty is subject to all provisions, conditions, limitations, and exclusions listed below and on the reverse (if any) of this document.  

WARRANTY CONDITIONS:  

1. To obtain the longer warranty periods as shown in the table under original owner, the product must be properly registered at www.carrier.com within ninety (90) days of original installation. In jurisdictions where warranty benefits conditioned on registration are prohibited by law, registration is not required, and the longer warranty period shown will apply.  

2. Where a product is installed in a newly constructed home, the date of installation is the date the homeowner purchased the home from the builder.  

3. If the date of original installation cannot be verified, then the warranty period begins ninety (90) days from the date of product manufacture (as indicated by the model and serial number). Proof of purchase may be required at time of service.  

4. The limited parts warranty periods as shown in the table under Subsequent Owners do not require registration.  

5. Product must be installed properly and by a licensed HVAC technician.  

6. The warranty applies only to products remaining in their original installation location.  

7. Installation, use, care, and maintenance must be normal and in accordance with instructions contained in the Installation Instructions, Owner’s Manual and Company’s service information.  

8. Defective parts must be returned to the distributor through a registered servicing dealer for credit.  

LIMITATIONS OF WARRANTIES:  

ALL IMPLIED WARRANTIES AND/OR CONDITIONS (INCLUDING IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR USE OR PURPOSE) ARE LIMITED TO THE DURATION OF THIS LIMITED WARRANTY. SOME STATES OR PROVINCES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR CONDITION LASTS, SO THE ABOVE MAY NOT APPLY TO YOU. THE EXPRESS WARRANTIES MADE IN THIS WARRANTY ARE EXCLUSIVE AND MAY NOT BE ALTERED, ENLARGED, OR CHANGED BY ANY DISTRIBUTOR, DEALER, OR OTHER PERSON, WHATSOEVER.   

THIS WARRANTY DOES NOT COVER:  

1. Labor or other costs incurred for diagnosing, repairing, removing, installing, shipping, servicing, or handling of either defective parts, or replacement parts, or new units.  

2. Any product not installed pursuant to any applicable governmental minimum efficiency standards.  

3. Any product purchased over the Internet.  

4. Normal maintenance as outlined in the installation and servicing instructions or owner’s manual including coil cleaning, filter cleaning and/or replacement, and lubrication. 5. Failure, damage or repairs due to faulty installation, misapplication, abuse, improper servicing, unauthorized alteration or improper operation.  

6. Failure to start or damages due to voltage conditions, blown fuses, open circuit breakers, or the inadequacy, unavailability, or interruption of electrical, Internet service provider, or mobile device carrier service or your home network.  

7. Failure or damage due to floods, winds, fires, lightning, accidents, corrosive environments (rust, etc.) or other conditions beyond the control of Company.  

8. Parts not supplied or designated by the Company, or damages resulting from their use.  

9. Products installed outside the U.S.A. or Canada.  

10. Electricity or fuel costs or increases in electricity or fuel costs from any reason whatsoever including additional or unusual use of supplemental electric heat.  

11. Any cost to replace, refill or dispose of refrigerant, including the cost of refrigerant.  

12. ANY SPECIAL, INDIRECT OR CONSEQUENTIAL PROPERTY OR COMMERCIAL DAMAGE OF ANY NATURE WHATSOEVER. Some states or provinces do not allow the exclusion of incidental or consequential damages, so the above limitation may not apply to you.