1. What is the Carrier Connected Home Diagnostic Portal?
The Carrier Connected Portal is an online management system for Wi-Fi-enabled Carrier and ecobee-for-Carrier smart thermostats, giving users access to heating, cooling, and system diagnostics. And what's really cool - is your system not running as it should? Your Carrier Dealer can be given access to these diagnostics and begin trouble-shooting before they even get in their truck! If they aren't able to identify the problem from the portal's data, they'll still be ahead of the game - heading your way with the parts and tools required to address the most likely scenarios.
3. how does it help me?
Set schedules, review energy usage and other helpful tools. But wait there's more: the controller sharing enables your Carrier Dealer (us) to keep a real-time pulse on your system's diagnostics. If a communication code or system fault pings, that information is relayed directly to our inbox so that we can begin troubleshooting the problem - often before a disruption in home comfort is even realized on your end.
how do i enable the connected portal for my thermostat or controller?
It's easy.
1. Connect your thermostat or controller to your home's WiFi network
2. Create an account through the web or Carrier's SmartHome app (Android and Apple compatible)
3. Select 'Billy Black HVAC' as your Carrier Expert, if not already auto-populated
For more information, visit this page Carrier's main website.
